MONTHLY IN PERSON MEMBERSHIPS AND CREDIT PACKAGES

Membership contracts are billed on a monthly (30 day) recurring basis. All studio memberships have a 2-month minimum commitment. To cancel your membership, you must email [email protected] at least 15 days before the renewal date. Memberships begin and renew on the date of purchase. Standard credit packages expire 1 year from purchase date. The New Client Starter pack expires 14 days after purchase.

CANCELLATION POLICY

You must cancel your reservation at least 12 hours prior to the class start time in order to return the credit to your account with no penalty. Late cancellations with less than 12 hours notice will be assessed a $10 charge to your card and/or a loss of credit. You can cancel your reservation at any point via the website, scheduling app, or by emailing [email protected].

MINIMUM AGE REQUIREMENT

NO-SHOW POLICY

If you do not show up for a class that you booked and do not cancel yourself beforehand (via app/website), this is considered a “no-show.”  You will lose the credit and be charged a $20 no show fee.

WAITLIST 

Joining the waitlist is like signing up for class. One valid credit in your account is needed. As spots become available, they will be automatically allocated to those on the waitlist on a first come, first served basis up to 30 minutes before the start of class. If you are allocated a spot through the waitlist, you will be notified by email and via sms (if opted in).

Please make sure to cancel your place on the waitlist if you no longer wish to attend class. You can do this at any point – without penalty – via the website or app, unless you have already been added to class.  Once you are assigned a spot, the normal cancellation policy is in effect.

In the 30 minute window prior to the start of class, the automated transactional SMS messaging system will alert waitlist participants  when a spot opens up. This will automatically send SMS alerts to waitlisted customers when a spot becomes available on a first come first serve basis. 

The message includes a link to reserve the class spot. This link takes customers to our studio’s website to complete the booking. If you are not already logged in on your browser, you will be prompted to log in first. 

Once logged in, you can reserve the spot, which moves you from the waitlist to the class roster. You don’t need to remove yourself from the waitlist first.

LATE ENTRY

We allow a 5-minute grace period for Returning Clients only if you’ve given a heads up  No entry is allowed after 5 minutes for safety and to preserve the class experience. Class credits will be returned if you’re turned away. For your safety and to prevent injuries, we require that you are present for the mobility and warm up portion of the class.

If you are running late, please email the studio and your spot will be held for up to 5 minutes after the official start of class.  After 5 minutes, your spot will be released and you will be unable to participate in class. 

Spots will be released at the official start of class to waitlisted clients who are in the studio or those on standby.

• NEW CLIENTS: If it is your first time at Sweat Den please arrive at least 10 minutes early to ensure that you can have the full experience.  We will not hold mats for first time clients past the official start of class.
• RETURNING CLIENTS
  Please arrive and check in at least 3 minutes early. At class start time, your spot may be given to a waitlisted or walk-in guest if you haven’t arrived or contacted us.

NO CELL PHONES

No electronics will be allowed in the studio room. If you choose to wear a smart watch, please make sure the display is turned off as to not disturb other clients. We appreciate your understanding in supporting an enviroment of focus, free from distractions. 

MEMBERSHIP FREEZE POLICY

Medical freezes will be allowed with doctor documentation that outlines recovery time for a period no greater than 6 months. You can also freeze a membership if you are pregnant, for the duration of your pregnancy. Email [email protected] when you are ready to come back to class postpartum. During a freeze period, future reservations cannot be booked. Please email [email protected] to inquire about additional details.

RETURN, REFUNDS, AND TRANSFERS

We do NOT offer refunds or extensions on purchases for our services or products beyond our statutory rights. This includes class credits, memberships, subscriptions, workshops, events, and merchandise. As applicable, classes and membership packages are non-refundable. No exceptions. Unused apparel will be accepted for a full refund within 7 days of purchase.  After 7 days, a store credit will be issued for up to 30 days. No returns will be provided without a receipt. All class credits, memberships, and workshops are non-transferable and must be used by the original purchasing client.

CASHLESS

We only accept credit & debit cards. We ask that all clients update their online account with a valid credit card.